Terms of Service

Last updated: September 9, 2026

1. Agreement

These Terms of Service ("Terms") govern access to and use of the website at atrx.net and the supply, ordering, and account services ("Services") provided by ATRx LLC, an Alabama limited liability company ("ATRx," "we," "us"). By accessing this site or using the Services, you agree to these Terms. If you do not agree, do not use the site or the Services.

If you have signed a separate written service agreement with ATRx, that agreement controls in the event of any conflict with these Terms.

2. Eligibility — licensed healthcare entities only

The Services are offered solely to licensed healthcare clinics, practices, and practitioners acting within the scope of their professional licensure. By using the Services you represent and warrant that:

• You are at least 18 years of age and authorized to bind your organization;
• You hold all licenses, registrations, and permits required to prescribe or order the preparations you request, in every jurisdiction in which you practice;
• Your licensure is current, unrestricted, and in good standing; and
• You are not acting on behalf of a consumer or patient purchasing for personal use.

The Services are not offered to the general public. Consumers may not place orders. This site operates no store, cart, or checkout.

3. Nature of the Services — what ATRx is and is not

ATRx is a business-to-business supplier of compounded preparations to licensed healthcare practices. ATRx purchases supplied preparations from the dispensing pharmacy and invoices the ordering practice. ATRx:

• is not a pharmacy and holds no pharmacy license;
• does not compound, manufacture, dispense, repackage, relabel, or label any drug product;
• does not take physical possession or custody of any drug product, and does not warehouse, store, or ship prescription drugs;
• does not prescribe, and does not participate in any clinical decision;
• does not practice medicine or pharmacy or provide medical advice; and
• does not own, operate, or hold a financial interest in any pharmacy in its network.

All compounding and dispensing is performed by independently owned, state-licensed 503A compounding pharmacies, which ship directly to the ordering practice under their own licenses and shipping arrangements. Those pharmacies are solely responsible for the preparation, labeling, quality, sterility, storage, shipment, and dispensing of any compounded preparation, and for compliance with all laws governing pharmacy practice.

4. Prescription requirement

Compounded preparations under Section 503A of the Federal Food, Drug, and Cosmetic Act are patient-specific. You agree that every order will be supported by a valid prescription issued by a licensed prescriber for an identified individual patient, following a legitimate examination and an established practitioner–patient relationship, in compliance with applicable federal and state law. Prescriptions are submitted by the prescriber directly to the dispensing pharmacy; ATRx does not originate, modify, or transmit prescriptions. ATRx may refuse or terminate any account that does not meet this requirement.

5. Pharmacy network vetting — scope and limits

ATRx makes commercially reasonable efforts to verify, through publicly available board of pharmacy records, that each network pharmacy holds active resident or non-resident licensure in the state where the ordering practice and patient are located, and to re-verify that licensure periodically. This verification is an administrative review of public records. It is not a warranty as to the quality, sterility, potency, purity, or safety of any preparation, nor a guarantee of any pharmacy's ongoing regulatory compliance, nor an endorsement of any pharmacy or preparation.

6. No FDA approval; no clinical claims

Compounded preparations are not approved by the U.S. Food and Drug Administration. FDA does not verify their safety, effectiveness, or quality. ATRx makes no representation or claim regarding the safety, efficacy, or therapeutic benefit of any preparation. Nothing on this site or in the Services constitutes medical advice or a recommendation for any course of treatment.

7. Pricing, invoicing, and payment

ATRx invoices the ordering practice for preparations supplied, at the prices set out in your written supply agreement or accepted quote. Unless otherwise stated in writing: invoices are due net 30 days from the invoice date; amounts are in U.S. dollars; and past-due balances may accrue interest at 1.5% per month or the maximum rate permitted by Alabama law, whichever is lower. You are responsible for all applicable taxes. We may suspend Services for non-payment.

ATRx is the practice's counterparty for billing and payment. The dispensing pharmacy invoices ATRx; the practice pays ATRx. The practice has no payment obligation to the dispensing pharmacy for preparations supplied through ATRx unless separately agreed in writing.

8. Cancellations, returns, and refunds

Patient-specific compounded preparations generally cannot be returned, restocked, or resold once dispensed, as a matter of pharmacy law and patient safety. Because ATRx invoices the practice, ATRx is the party that issues any credit or refund for a preparation it supplied. Accordingly:

• An order may be cancelled without charge only before the dispensing pharmacy begins compounding. Send cancellation requests to info@atrx.net and we will relay them immediately; we cannot guarantee a cancellation once compounding has started.
• Once compounding has begun, the order is non-cancellable and non-refundable except as provided below.
• If a shipment arrives damaged, is lost in transit, or does not conform to the prescription, notify ATRx at info@atrx.net within five (5) days of delivery or expected delivery. ATRx will arrange a replacement or issue a credit against the invoice for that preparation, at our election, after confirming the discrepancy with the dispensing pharmacy.
• Refunds and credits are issued to the practice by ATRx, to the original payment method where practicable. ATRx does not issue refunds directly to patients.
• Claims regarding the clinical suitability of a preparation, or its compounding, sterility, potency, or labeling, are the responsibility of the dispensing pharmacy under §3 and are not a basis for a refund from ATRx, though we will assist in raising them with the pharmacy.

9. Shipping, title, and risk of loss

Shipping is arranged by the dispensing pharmacy through third-party carriers, including temperature-controlled shipping where the pharmacy requires it, and is shipped directly from the pharmacy to the practice. ATRx does not ship product, does not select carriers, does not take physical possession at any point, and does not guarantee delivery timelines. Estimated timelines communicated by ATRx are for convenience only.

Title to a supplied preparation passes from the dispensing pharmacy to ATRx and from ATRx to the practice upon delivery to the practice. Risk of loss in transit sits with ATRx and is addressed under §8; the practice is not charged for a shipment lost or damaged in transit where notice is given within the period stated there.

10. Your responsibilities

• Maintain the accuracy of the licensure and practice information you provide;
• Notify ATRx within three (3) business days of any license lapse, restriction, suspension, or disciplinary action affecting you or your practice;
• Comply with all applicable federal and state laws, including those governing prescribing, record-keeping, controlled substances, telehealth, HIPAA, and the resale or transfer of prescription drugs;
• Not resell, redistribute, or transfer any preparation received, or use any preparation for office stock where prohibited by law; and
• Keep your account credentials confidential and notify us promptly of any unauthorized use.

11. Prohibited uses

You may not use the site or Services to: obtain preparations without a valid patient-specific prescription; submit false, forged, or fabricated prescriptions or patient information; obtain preparations for resale or diversion; circumvent state licensure requirements; misrepresent your licensure status; or violate any law. We may suspend or terminate access immediately for any suspected violation, and may report suspected diversion, fraud, or unlicensed practice to the appropriate boards or authorities.

12. Intellectual property

The site, its content, and the ATRx name and marks are owned by ATRx LLC or its licensors. You may not copy, reproduce, distribute, or create derivative works from them without our prior written permission.

13. Disclaimer of warranties

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ATRX DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION OBTAINED THROUGH THE SERVICES IS ACCURATE OR COMPLETE. ATRX MAKES NO WARRANTY WHATSOEVER REGARDING ANY DRUG PRODUCT OR COMPOUNDED PREPARATION.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATRX AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ATRX'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF TEN THOUSAND U.S. DOLLARS ($10,000) OR THE FEES YOU PAID TO ATRX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

ATRX IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF ANY PHARMACY, PRESCRIBER, CARRIER, OR OTHER THIRD PARTY, INCLUDING ANY CLAIM ARISING FROM THE COMPOUNDING, DISPENSING, LABELING, STORAGE, SHIPMENT, OR ADMINISTRATION OF ANY PREPARATION.

15. Indemnification

You agree to indemnify, defend, and hold harmless ATRx and its members, managers, officers, employees, and agents from any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising from your use of the Services, your prescribing or clinical decisions, your breach of these Terms, or your violation of any law or third-party right.

16. Term and termination

Either party may terminate the relationship on thirty (30) days' written notice, or as otherwise provided in an applicable written service agreement. ATRx may suspend or terminate access immediately for non-payment, license lapse, or suspected unlawful activity. Fees accrued before termination remain payable. Sections 3, 6, 8, 12, 13, 14, 15, and 17 survive termination.

17. Governing law and venue

These Terms are governed by the laws of the State of Alabama, without regard to its conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Jefferson County, Alabama, and waive any objection to that venue.

18. Miscellaneous

These Terms, together with any written service agreement, constitute the entire agreement between the parties regarding the Services. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights without our written consent. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.

19. Changes to these Terms

We may update these Terms. Material changes will be posted here with a revised "Last updated" date and, where required, communicated to active accounts. Continued use after the effective date constitutes acceptance.

20. Contact

ATRx LLC
2868 Acton Road
Vestavia Hills, AL 35243
(659) 262-3891
info@atrx.net